Consolidating staff information from across the main University of Kent website to create a ‘Staff Guide’. Discovery The University of Kent website was devolved into an organisational layout, with each department having its own set of branded webpages. …

Everything is biased and the points don’t matter — As 2020 has not been afraid to point out, we human beings are not as rational as we might think. Our brains are designed to to make quick decisions rather than always analysing facts. This is where cognitive bias comes in (thank you Daniel Kahneman and Amos Tversky, 1972.). What is cognitive bias? When…

And when to do them User Interviews are used to get qualitative information from existing or potential users. Why do them? Do user interviews if your question or problem needs further exploration or you need insight into how others relate to your topic.They …

Now that you know what they are, let’s make them GREAT We know what makes up a Journey Map but a great one needs more than just all the right elements. Great Journey Maps should be based on well-defined goals and reliable research. …

1. Field labels should always be visible, so users do not lose track of them You can still have fun interactions such as turning the placeholder text into the field label, but it should still be obvious which labels and fields go together. Keep accessibility in mind. 2. Fields should have the correct formatting (especially on mobile) Number-only fields should not pull up the main alphanumeric keyboard. Date fields should make it obvious which date…

Getting the most out of working from home. With more and more countries going on lockdown, you might start to think that you can no longer run the usual surveys/workshops/interviews that help inform your UX strategy for a project. …